9.1 When you return a Product to us:
9.1.1 because you have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation, provided the goods have been returned us in the same condition as delivery. In this case, we will refund the price of the Product in full, excluding the cost of sending the item to you, we will not refund premium delivery surcharges. However, you will be responsible for the cost of returning the item to us. We recommend that all items are returned via a recorded delivery method, as we will not be liable for any damage or loss whilst in transit;
9.1.2 for any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and if you are entitled, we will notify you of our intentions to either repair, replace or refund via e-mail within a reasonable period of time. We will usually process your repair, replacement or refund as soon as possible and, in any case, within 90 days of receiving the defective Product. If you are entitled to a repair or replacement of a defective Product we will not charge you for redelivery of the repaired or replaced Product.
9.2 No non-faulty returns will not be accepted for electronic software downloads unless you inform us within 7 working days of receipt of the item and it can be proven that the license Key has not been viewed. For faulty product, returns will only be accepted if the product itself is deemed to be defective by the manufacturer in accordance with the End-User License Agreement or it can be proven that the License Key has not been exposed. ieStore will replace any damaged or non-conforming Software Product Key upon receipt of the manufacturers confirmation that the item is faulty.
9.3 Any Orders that are over 6 months old and the Product has been confirmed to be defective no refund will be given.
9.4 Refunds of any money received from you will be made using the same payment method originally used by you to pay for your purchase and paid back into the same account.
9.5 To return a Product for any other reason, see our Returns Policy
9.6 Any product become faulty due alteration, combination with incompatible parts, connectors, cables or any other action that made it faulty by yourself is non returnable and non refundable.